Manager - Customer Support & Collections

We are looking for a proactive and detail-oriented professional to manage customer support and collection operations in collaboration with UVARCL (Asset Reconstruction Company). The role will require balancing customer empathy with effective recovery strategies, while continuously improving efficiency through process enhancements.

Key Responsibilities :

Customer Support & Escalations :

• Act as the primary point of contact for customer support queries related to ARC accounts.
• Handle escalations with professionalism and ensure timely resolution.
• Maintain clear documentation of customer interactions.
• Recruit, train & supervise agencies & team members responsible for responding to customer escalations
• Manage & oversee performance of team that is responsible for responding to customer escalations

Collections Operations :

Strategy & Process Improvement :

Collaboration & Reporting :

Required Skills & Qualifications :

What We Offer :

(ref : iimjobs.com)