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Client Success Manager (Debt Collections)

Client Success Manager (Debt Collections)

Mount Talent Consulting Pvt Ltd.Noida, Republic Of India, IN
9 days ago
Job description

Job Title : Account Manager – Debt Collections

Location : Noida | Employment Type : Full-Time

Job Summary :

Seeking an experienced Account Manager to lead client relationships and oversee debt collections operations with a focus on process transitions . The role involves managing end-to-end collections performance, ensuring compliance, and driving seamless transitions for US-based clients. A valid US visa is mandatory.

Key Responsibilities :

  • Manage client relationships and collections operations.
  • Lead transition projects (due diligence, KT, stabilization).
  • Ensure SLA / KPI delivery and compliance with US regulations (FDCPA, TCPA).
  • Collaborate with internal teams for smooth process onboarding.
  • Provide insights through performance analysis and reviews.
  • Travel to the US for client visits and transitions.

Requirements :

  • Bachelor’s degree.
  • 5+ years in debt collections, incl. 2+ years in client-facing role.
  • Experience in transition management (BPO / shared services).
  • Strong communication and stakeholder management skills.
  • Valid US visa (mandatory).
  • Preferred :

  • Experience with US clients, PMP / Six Sigma certification, and exposure to digital collections tools.
  • Please share CV on manisha@mounttalent.com

    Thanks & Regards

    Manisha Rastogi

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    Collection Manager • Noida, Republic Of India, IN

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