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CRM Specialist – Customization & Automation

CRM Specialist – Customization & Automation

Grad-dreams Education Consulting Pvt. Ltd.Mumbai, Maharashtra, India
30+ days ago
Job description

Position : CRM Specialist Customization & Automation

Location : Mulund (East) Mumbai

Type : Full-time Onsite (No remote option)

About Whizstorm Software Technologies :

Whizstorm Software Technologies is a fast-growing EdTech start-up building smart CRM and automation tools for the global higher education ecosystem. Our platform powers student journeys partner networks and education service providers across borders. As we scale were building a robust white-labeled CRM infrastructure to serve multiple brands and partners under one unified system.

Learn more at

Why Were Hiring :

Weve recently adopted a next-gen CRM platform to manage multi-brand multi-user journeys and were ready to white-label it build out sub-accounts for our different verticals and launch high-conversion automations at scale.

Now we need YOU a CRM Specialist whos got hands-on experience with low-code marketing CRMs automation builders app integrations and client journey mapping.

Your Core Responsibilities :

  • Lead CRM customization and architecture for multi-brand sub-accounts
  • Design and implement white-labeled client-facing CRM interfaces
  • Build and manage smart workflows triggers and lead automations
  • Integrate CRM with :
  • Website forms and funnels
  • WhatsApp & SMS tools
  • Payment gateways & enrollment systems
  • Email marketing platforms & analytics dashboards
  • Configure appointment calendars internal pipelines and sales dashboards
  • Coordinate with design and tech teams to build client onboarding funnels
  • Ensure proper data mapping tagging and segmentation for campaign logic
  • Set up lead tracking systems across portals landing pages and ad campaigns
  • Collaborate with Sales & Marketing to translate needs into functional automations

Requirements

Skills & Tools You Should Know :

  • Minimum 2 years of CRM implementation experience (marketing or sales CRM)
  • Experience with white-labeled CRMs or SaaS resellers
  • Strong understanding of :
  • Workflow builders (visual logic / triggers / if-then flows)
  • Form builders calendars lead scoring
  • Email & SMS automation
  • Sub-account creation and multi-brand account handling
  • Familiar with API integrations webhooks Zapier / Pabbly / / N8N
  • Comfortable working with tools like :
  • WhatsApp API
  • Google Workspace
  • Calendly or in-app calendars
  • Paypal / Razorpay or similar
  • Bonus : Familiarity with CRM apps that bundle funnels websites automations pipelines email / SMS AI chat Wordpress and reviews - even better if youve built systems for agencies or education or tech!
  • Who You Are :

  • Analytical and process-driven with strong attention to detail
  • Capable of understanding user journeys and business logic
  • Fast learner who keeps up with CRM trends and low-code platforms
  • Comfortable training others and documenting CRM processes
  • Open to working on new ideas multiple brands and ambitious projects
  • Benefits

    What Youll Love :

  • Ownership of building a multi-brand CRM stack from scratch
  • Deep involvement in the student success journey
  • Being part of a fast-scaling tech-enabled education brand
  • Cross-functional learning with digital sales content & product teams
  • Opportunity to grow into CRM Product Manager or Head of Marketing Tech
  • How to Apply Follow the Steps :

    STEP 1) Send your CV with a short note describing your CRM and automation experience plus links or screenshots of past setups (if available) to : ( Subject : CRM Specialist October 2025)

    Step 2) Secure your spot for the aptitude test and personal interview dont miss out!

    Click Here : Skills :

    BE / ME / MCA / MCS / Bachelor of IT or Computer Applications. Minimum 1 Year Work Experience mandatory. Required Candidate profile : Strong understanding of mobile platforms particularly iOS and Android Multi-tasking skills ability to work under pressure & prioritize with minimal supervision Ability to work in a team and under pressure Excellent multitasking and organizational skills Up-to-date with the latest UI technologies and practices Desirable Skill sets : HTML CSS JavaScript jQuery JavaScript Frameworks Front End Frameworks CSS Preprocessors RESTful Services / APIs Responsive / Mobile Design Cross-Browser Development Content Management Systems Web Accessibility Testing / Debugging Git / Version Control React MongoDB MERN Stack Development

    Key Skills

    Controlling Experience,Distributed Control Systems,Pardot,Crystal Reports,Marketing Automation,Salesforce Marketing Cloud,Warehouse Management,HubSpot,Responsys,Email Marketing,Leadership Experience,Programmable Logic Controllers

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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