Technical Product Support Specialist India

What youll do

We are looking for a structured analytical and client-focused individual to join our global support team as a Technical Product Support Specialist (Pune Hybrid). In this role you will primarily support clients in APAC while contributing to 24 / 7 global service continuity through a coordinated Follow the Sun (FTS) support model. As one of the first hires in your region you will play a pivotal role in establishing and scaling our technical support operations. This position focuses on triaging and resolving product-related issues collaborating with internal teams and ensuring smooth client experiences across our SaaS and onprem environments.

Key Responsibilities :

Technical Product Support :

• Serve as a first-line technical contact addressing software issues configuration questions and functional inquiries for SaaS and on-prem clients.
• Triage incoming technical tickets resolve known issues and escalate complex cases to engineering or product teams with clear context.
• Analyze logs system behavior and product usage using observability tools (e.g. Datadog Kibana Prometheus or similar).
• Collaborate across departments to drive timely resolution of client-reported incidents and support requests

Global Incident Handling :

Additional Scope :

Why we should decide on you

Why you should decide on us

Role ID : CS202543

About us

Regnology is a leading technology firm on a mission to bring efficiency and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 35000 financial institutions over 100 regulators international organizations and tax authorities relying on our solutions to process their regulatory reporting data we are uniquely positioned to bring greater data quality automation and cost savings to all market participants. With a global team of over 1200 employees our clients can swiftly implement and derive value from our solutions and stay ahead of regulatory changes. Established in 2021 through the merger of BearingPoint RegTech and Vizor Software Regnology is rapidly growing into a leading global regulatory reporting powerhouse.

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IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1