Technical Support Specialist

Job Summary

We are eagerly seeking a new Technical Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you'll love working with us!

Responsibilities

• Provide customer-facing technical support exclusively via email or ticketing system
• Troubleshoot product or IT-related issues, often collaborating with engineering or product teams
• Query support and CRM systems using SQL to generate reports or investigate case data
• Draft and maintain support documentation in Word; compile and analyze support metrics in Excel
• Help refine ticketing workflows and contribute to process improvement
• Manage vendor relationships, asset tracking, and coordinate device procurement / repair

Requirement

About Aumni Techworks

Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.

Benefits Of Working At Aumni Techworks

Skills Required

Servicenow, zendesk, Microsoft Word, Sql