Technical Support Specialist

Since its inception in 2003 driven by visionary college students transforming online rent payment Entrata has evolved into a global leader serving property owners managers and residents. Honored with prestigious awards like the Utah Business Fast 50 Silicon Slopes Hall of Fame - Software Company - 2022 Women Tech Council Shatter List our comprehensive software suite spans rent payments insurance leasing maintenance marketing and communication tools reshaping property management worldwide.

Our 2200 global team members embody intelligence and adaptability engaging actively from top executives to part-time employees. With offices across Utah Texas India Israel and the Netherlands Entrata blends startup innovation with established stability evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata we passionately refine living experiences uphold collective excellence embrace boldness and resilience and prioritize different perspectives endeavoring to craft a better world to live in.

Introduction

The Technical Support Specialist (TSS) is a frontline support specialist and provides technical assistance to our customers technical and non-technical staff who utilize and support our suite of property management solutions. Our solutions incorporate property accounting purchasing facilities and leasing data into the industrys most comprehensive property management software available. Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem-solving skills to resolve.

You will provide professional business-to-business customer service with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting communication and problem resolution you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.

You will work closely with other TSSs and colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.

Responsibilities will include

• Provide technical support and troubleshooting via telephone ticket and / or chat.
• Develop subject matter expertise in our core technologies and at least one other technology specialty.
• Demonstrate professional assertive articulate and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders.
• Ability to actively listen ask relevant questions and challenge customers appropriately.
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution even when others are engaged to achieve resolution.
• Educate customers on Entratas software and products.
• Provide root cause correction not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue.
• Champion customer issues from feedback through the delivery of a solution.
• Identify document and report issues with software design reliability and maintenance issues to the proper teams ensuring that they are aware of and are addressing customer expectations.
• Participate in team and department meetings.
• Assist with special projects and other duties as assigned.

Minimum Qualifications

Preferred Qualifications

Members of the Entrata team arent just intelligent and ambitious theyre the living embodiment of another core Value : Excellent Alone Better Together. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.

Its a great place to work! Will you join us

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

IC

Key Skills

Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications

Employment Type : Full-Time

Experience : years

Vacancy : 1