Product Support Specialist, Digital

ConfidentialPune, India

2 days ago

Job description

Job Title : Product Support Specialist – Digital Farming

Experience : 5–8 years

Industry : Agriculture / Digital Solutions

About the Role

We are looking for a Product Support Specialist to help customers and dealers use and troubleshoot AGCO's Digital Farming solutions. You will be the expert for our digital products and support users in adopting tools related to farm data, field management, and machine connectivity.

Key Responsibilities

Provide technical and product support to customers and dealers
Troubleshoot and resolve product issues (online or phone support)
Guide users in adopting digital agriculture tools
Maintain response and resolution SLAs
Work closely with engineering and product teams to solve issues
Assist with training materials (guides, videos, articles)
Support new product pilots and occasional onsite visits
Participate in global digital farming projects

Skills & Qualifications

Bachelor's degree in Engineering or Management

5–8 years of customer support experience (B2B / B2C)

Experience in agriculture industry and farming practices

Familiarity with Jira or Azure DevOps

Strong English communication skills

Knowledge of German / French is a plus

Ability to work in fast-paced environments and manage priorities

Bonus : Agile certification, data agronomy knowledge

What We Offer

Opportunity to work with leading digital agriculture technology

Global exposure and cross-functional collaboration

Career growth in AgTech domain

Travel

Occasional travel (

Skills Required

Jira, Azure Devops

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Product Support Specialist • Pune, India

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