Team leader-GLOBAL DISPUTES

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

• Provide regular coaching, mentoring and feedback to team members to enhance their skills and performance.
• Foster a positive and collaborative team culture, promoting a high level of engagement and morale.
• Monitor and analyze team performance metrices, ensuring adherence to quality standards.
• Implement strategies to improve team performance.
• Conduct regular performance reviews and set clear performance expectations for team members.
• Identify trends and areas for improvement based on merchant feedback and take proactive measures to enhance both merchant & Card Member experience.
• Collaborate with relevant stakeholders to identify opportunities for process improvements and efficiency gains.
• Facilitate clear and effective communication within the team and with other departments, when required.
• Serve as a point of contact between the BO disputes team and management, providing regular updates on team performance and challenges.
• Ensure team members adhere to company policies, procedures, and regulatory requirements.
• Identify and mitigate potential risks and data security.
• A team player with a clear understanding of company's code of conduct.
• Create engaging and fun huddle content for all focused on common areas of opportunity

Minimum Qualifications :

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required

Interpersonal Communication, Coaching, Process Improvement, Data Security