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Urgent Hiring Fresher - Customer Relation Executive for Mumbai
ConfidentialMumbai22 days ago
Job descriptionCooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request / complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses / observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client / management. Being familiar with lost and found procedures. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover / takeover register before end of shift for all completed / pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.
Skills Required
Customer Relationship, Customer Handling, Guest Relations, Customer Satisfaction, Complaint Handling
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Customer Relation Executive • Mumbai
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