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Zyla Health - Key Account Manager
ZYLA Healthcare Pvt LtdGurgaon, India30+ days ago
Job descriptionDrive customer engagement initiatives to enhance key success metrics, including increased product adoption, elevated Net Promoter Score (NPS), and reduced churn for higher renewal rates. Conduct regular check-in meetings with clients through weekly, monthly, and quarterly business reviews to proactively address needs, concerns, and provide efficient solutions. Collaborate with internal teams (marketing, product, operations) to ensure seamless service delivery and client satisfaction. Establish and manage insightful analytics dashboards that contribute to project growth and foster transparency with clients. Utilize statistical expertise to derive actionable insights from data, driving informed decision-making. Ensure the delivery of the best user experience for Zyla Health customers. Act as the primary point of contact for clients, fostering strong relationships and ensuring satisfaction. Lead and mentor a team comprising account managers, data analysts, and operations associates. Cultivate a collaborative and high-performing team culture, encouraging professional growth and skill development. 7+ years of experience in key account management, sales. Proven track record of managing and growing key accounts in a B2B environment. Strong negotiation, communication, and relationship-building skills. Ability to analyze data and market trends to make informed business decisions. Leadership experience with the ability to inspire and manage a team effectively. Proven expertise in strategic account management and client success initiatives
How you will make an impact :
Strategic Account Ownership :
- Take ownership and lead the scaling of key accounts corporate channels of Zyla Health.
- Devise and execute impactful strategies for client projects, ensuring seamless implementation and continuous measurement of KPIs.
- Develop and execute strategic account management plans to maximize revenue growth and client retention.
- Lead and mentor the key account management team, setting performance goals and monitoring their success.
- Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning company solutions to meet them.
- Identify opportunities to expand business with existing clients through upselling, cross-selling, and customized solutions.
Client Success Management :
Analytics and Insights :
Customer Experience Optimization :
Team Leadership and Development :
We are looking for people who :
(ref : iimjobs.com)
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Key Account Manager • Gurgaon, India
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