Key Account Manager

Key Responsibilities :

• Onboarding :  Guide new clients through the onboarding process, ensuring a smooth transition and understanding of our services.
• Client Engagement :  Maintain regular communication with clients to understand their needs, provide updates, and gather feedback.
• Value Maximization :  Identify opportunities to help clients utilize our solutions effectively, ensuring they achieve their desired outcomes.
• Issue Resolution :  Address and resolve client issues promptly, collaborating with internal teams to provide timely solutions and support.
• Performance Tracking :  Monitor client engagement and satisfaction metrics, preparing reports to track success and identify areas for improvement.
• Customer Education :  Conduct training sessions and workshops to educate clients on new features, best practices, and updates.
• Feedback Loop :  Act as a liaison between clients and internal teams, relaying client feedback to improve services and drive innovation.
• Retention Strategy :  Develop and implement strategies to enhance client retention and reduce churn, fostering loyalty and long-term partnerships.

Qualifications :

Skills Required

Strategic Account Management, Client Acquisition, Key Account Management, Revenue Generation