Sr Partner Delivery Assurance Manager

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose — people —then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.

The UKG Partner Team is supporting exceptional partner growth within the UKG partner eco-system supporting the companies goal of delivering double digit growth. UKG is looking for a Partner Manager to expand the team as we grow the number of projects delivered by partners. This crucial role within the UKG partner eco-system is responsible for managing and communicating enablement strategies with our partners; collaborating with our enablement teams to ensure partner resources obtain implementation certification; leading program health reviews; building trusted partnerships; and crucially overseeing project governance and delivery to ensure all projects delivered by UKG partners meet the very highest delivery standards to support our customers expectations.

This role requires a proactive approach to continuous improvement, project management, and forecasting abilities to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry.

Enablement :

Key responsibilities for the role are :

• Continuous Improvement : Manage and communicate the partners enablement strategy to ensure learning plans in place to meet market demands.
• Partner Resource Certification Approval : Ensure partner resources obtain and maintain the necessary certification to allow system access
• Health Reviews : Lead data-driven program health reviews and run Quarterly Business Reviews (QBRs) to build trusted relationships with partners. Working with peers to gain support where a PIP process is required.

Delivery :

Forecasting :

Essential Skills :

Basic Qualifications :

Preferred Qualifications :

The UKG Partner Team is supporting exceptional partner growth within the UKG partner eco-system supporting the companies goal of delivering double digit growth. UKG is looking for a Partner Manager to expand the team as we grow the number of projects delivered by partners. This crucial role within the UKG partner eco-system is responsible for managing and communicating enablement strategies with our partners; collaborating with our enablement teams to ensure partner resources obtain implementation certification; leading program health reviews; building trusted partnerships; and crucially overseeing project governance and delivery to ensure all projects delivered by UKG partners meet the very highest delivery standards to support our customers expectations.

This role requires a proactive approach to continuous improvement, project management, and forecasting abilities to drive successful outcomes with exceptional escalation management skills, strong executive presence and a good understanding of the HCM industry.

Preferred Qualifications :

Skills Required

Escalation Management, Forecasting, Continuous Improvement, Project Management