Business Delivery Manager – Insurance

We are seeking a highly experienced and strategic Business Delivery Manager – Insurance to lead process management and improvement, manage a large team, ensure exceptional customer service, and drive strategic initiatives. You will be responsible for achieving productivity enhancements, overseeing new process migrations, managing client relationships, and fostering a culture of continuous improvement within the insurance domain.

Roles and Responsibilities :

Process Management & Improvement :

• Drive and achieve productivity enhancements across operations.
• Own weekly / monthly management reports, highlighting relevant gaps and concerns.
• Responsible for scoping and identifying new areas of work.
• Oversee the migration and stabilization of new processes.
• Periodically review process and regulatory requirements, ensuring continuous compliance.
• Review FTE (Full-Time Equivalent) requirements, shift plans, and capacity planning.
• Initiate, execute, and facilitate process improvement initiatives / projects .
• Lead organization-wide projects across various locations.
• Integrate domain knowledge and business understanding to create superior solutions for the client.
• Must clear at least one industry certification per year.

People Management :

Customer Service & SLA Delivery :

Strategic Initiatives :

Skills and Competencies :

QUALIFICATIONS :

Skills Required

Strategic Thinking, People Management Skills, Client Management, Innovation, Customer Service, Process Management