Anchanto - Delivery Manager

Description :

The Role (Describe the role) :

As Project Manager, you will play a pivotal role in Anchanto's global delivery organisation.

You will be responsible for managing full lifecycle projects for our global customers from initiation to Go-Live, ensuring revenue unblocking, meeting customer satisfaction (CSAT) and Net Promoter Score (NPS) goals, and delivering on time, within scope, and within budget.

Key Responsibilities :

• Define and manage project scope, objectives, and key deliverables in collaboration with stakeholders and senior management.
• Develop and maintain detailed project plans (schedules, budgets, resources, communications) and ensure adherence as the project evolves.
• Lead and coordinate cross-functional teams (internal, external clients, vendors) to achieve milestones and deliverables.
• Proactively manage project risks and issues; implement mitigation plans and escalate when necessary.
• Monitor and report project progressbudget, schedule, quality, scope, and stakeholder satisfactionas the single point of contact (SPOC) for customers.
• Manage multiple client relationships simultaneously to ensure strong outcomes, effective communication, and high customer satisfaction (CSAT / NPS).
• Ensure Go-Live readiness, smooth transition to support or operations, and complete project closure including lessons learned.
• Align project execution with organisational strategies and revenue objectives to support global customer delivery and success.
• Build and maintain strong customer relationships, negotiating effectively and independently leading stakeholder meetings.
• Drive end-to-end project delivery with strict adherence to schedule, cost, and quality standards.

Essential Requirements :

Personal Attributes :

(ref : iimjobs.com)