The purpose of this role is to ensure the internal customer (in this case a region) gets the best level of service for their applications in a cost effective manner.
Job Description :
Delivery Manager Role Overview :
Lead the delivery of large-scale, global technology projects for high-profile clients, serving as the primary point of contact for client relationships and ensuring seamless execution across business and technical domains.
Drive consultative selling, technical leadership, and governance, while fostering a culture of innovation, agility, and best practices.
Key Responsibilities :
Client Relationship & Consultative Selling :
- Act as the primary client partner, building and maintaining strong, long-term relationships at all levelsfrom operational teams to CXOs.
- Understand client needs and translate them into actionable strategies and solutions.
- Serve as a trusted advisor, providing strategic guidance, handling escalations, and ensuring client satisfaction.
Delivery Management :
Oversee end-to-end delivery of complex, projects, ensuring alignment with client objectives and company goals.Manage multiple stakeholders, including global clients, internal teams, and external partners.Implement industry best practices in project management, agile methodologies, and governance.Technical Leadership & Governance :
Provide strong technical leadership, ensuring solutions are robust, scalable, and aligned with business needs.Understand and discuss technology solutions with clients, including AI and digital transformation initiatives.Drive adoption of best-in-class tools, processes, and frameworks for delivery excellence.Strategic Planning & Growth :
Develop and execute strategic plans to achieve client growth targets and expand business opportunities.Collaborate with creative, technical, and business development teams to deliver innovative solutions.Team Leadership & Development :
Lead, mentor, and develop high-performing teams, fostering a positive, collaborative work environment.Evaluate and improve team performance, ensuring alignment with client and organizational goals.Hands-on Delivery & Continuous Improvement :
Maintain a hands-on approach, staying close to project execution and technology trends.Promote continuous learning, innovation, and process improvement across the organization.Must-Have Qualifications
Extensive experience managing large-scale, global technology projects in a fast-paced, agile environment.Proven track record in consultative selling, client relationship management, and business growth.Strong technical leadership and understanding of technology business, including AI, cloud, and digital transformation.Excellent communication, empathy, and stakeholder management skills.Ability to understand and implement industry best practices in delivery, governance, and team development.Multiple domain expertise is highly valued.Location : DGS India Bengaluru Manyata N1 Block.
Brand : Merkle.
Time Type : Full time.
Contract Type : Permanent.
(ref : iimjobs.com)
