Assistant Manager / Senior Executive - Human Resources

Position Overview :

Job Title : Assistant Manager / Senior Executive - Human Resources

Department : Human Resources

Job Location : Worli, Mumbai

Position Overview :

The Assistant Manager / Sr. Executive – Human Resources will play a key role in driving employee engagement, conducting surveys and NPS analysis, enhancing employee experience, and managing grievance and exit processes. The role focuses on creating a motivated, transparent, and feedback-driven work culture through structured engagement initiatives, town halls, recognition programs, wellness activities, and effective internal communication.

Key Responsibilities :

1. Employee Engagement, Events & Communication ⭐ (Core Function)

Plan, organize, and execute employee engagement activities, celebrations, and cultural events across all locations.

Plan and coordinate Town Halls and communication forums to strengthen leadership connect and transparency.

Design and implement Rewards & Recognition (R&R) programs to appreciate employee contributions and achievements.

Develop and manage annual engagement calendars and action plans based on survey insights.

Prepare and monitor event budgets , ensuring impactful and cost-effective execution.

Coordinate with the Marketing team to upload event photos and videos for employer branding on social media and internal platforms.

Create and share internal HR newsletters, updates, and event highlights to strengthen employee communication.

Support employee wellness programs , including stress management, health sessions, and well-being drives.

Organize or support CSR activities to build organizational pride and connection.

2. . Employee Surveys & NPS ⭐ (Core Function)

Conduct employee engagement surveys, pulse surveys, and polls as needed, emphasizing continuous listening and data-driven action .

Analyse survey data and prepare detailed reports highlighting insights, trends, and improvement areas.

Share survey findings with management and employees , facilitating understanding and discussion of results.

Facilitate action planning based on survey insights and track the implementation of these actions.

Monitor and analyze Employee Net Promoter Score (eNPS) to gauge engagement levels.

Maintain a dashboard of engagement metrics (participation rates, feedback scores, event ratings).

Use data-driven insights to evaluate the effectiveness and ROI of HR initiatives.

3. Employee Experience, Grievance Handling & Exit Management ⭐ (Core Function)

Serve as the first point of contact for employee grievances , ensuring timely and impartial resolution.

Conduct exit interviews to capture feedback and identify improvement opportunities.

Prepare and share Exit Interview Reports summarizing trends and recommendations.

Analyze attrition data and develop retention strategies based on key insights.

Implement employee feedback and suggestion mechanisms , ensuring timely closure and communication of outcomes.

Promote a positive, inclusive, and feedback-driven workplace culture through consistent engagement and follow-ups.

4. HR Operations (Supportive Role)

Coordinate and manage mid-year medicals for food handlers as per company policy.

Ensure timely issuance and maintenance of employee name badges & Uniforms.

Support HR audits, compliance checks, and related operational activities.

5. Culture, Recognition & Continuous Improvement

Champion company culture, values, and recognition through regular communication and engagement programs.

Ensure visibility of R&R winners across internal platforms and social media.

Benchmark engagement practices and suggest innovative improvements to strengthen workplace culture.

Track and evaluate the effectiveness of HR programs to ensure alignment with organizational goals and employee satisfaction.

Qualifications & Experience :

Bachelor’s degree or MBA in Human Resources or related field.

3–6 years of experience in HR Operations, Employee Engagement, and Employee Relations.

Experience in the hospitality or service industry preferred.

Strong communication, coordination, and stakeholder management skills.

Proficiency in MS Office and HR survey tools.

Key Competencies :

Employee-centric and approachable personality

Strong event planning and execution skills

Creative and proactive in engagement and branding initiatives

Excellent communication and interpersonal abilities

Analytical and data-driven approach

Empathetic, organized, and collaborative team player