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Zolostays - Inside Sales Manager

Zolostays - Inside Sales Manager

Zolostays Property Solutions Pvt. Ltd.Pune, India
30+ days ago
Job description

Inside Sales Manager

Roles & Responsibilities

Team Leadership & Management

  • Lead, mentor, and manage a team of Inside Sales Executives to consistently achieve monthly, quarterly, and annual revenue and conversion targets.
  • Conduct structured training sessions on sales techniques, objection handling, client communication, and CRM best practices.
  • Drive a high-performance culture by setting clear KPIs (lead-to-opportunity conversion %, average deal size, call-to-meeting ratios, pipeline velocity) and monitoring performance through dashboards and reports.

Sales Operations & Execution

  • Develop, refine, and enforce standardized sales pitches, prospecting frameworks, and follow-up strategies across the team.
  • Support conversions by directly engaging with high-value, strategic, or complex prospects when required.
  • Ensure timely follow-up on inbound inquiries, lead nurturing, and proactive outbound calls to generate new opportunities.
  • Collaboration with Site Sales & Cross-Functional Teams

  • Coordinate closely with Site Sales for client presentations, site visits, and deal closures, ensuring smooth handover and alignment between inside and field sales.
  • Act as a bridge between Inside Sales, Marketing, and Product teams to align messaging and capture client feedback for continuous improvement.
  • Partner with Operations to streamline customer journey touchpoints from lead generation to final conversion.
  • CRM Management & Reporting

  • Oversee disciplined use of CRM systems for pipeline tracking, client profiling, and activity logging.
  • Conduct regular audits of CRM data to ensure accuracy, completeness, and actionable insights for leadership.
  • Provide weekly and monthly MIS reports on lead funnel health, win / loss analysis, and forecast accuracy.
  • Process Optimization & Strategic Contribution

  • Continuously evaluate sales processes to identify inefficiencies and implement automation tools, lead scoring models, and advanced analytics.
  • Develop playbooks and SOPs to standardize best practices across the team.
  • Contribute to long-term sales strategy by analyzing market trends, customer insights, and competitor activity.
  • Culture & Client Experience

  • Foster a client-first approach, ensuring high-quality, professional, and consultative interactions at every stage of the sales cycle.
  • Recognize, reward, and retain top-performing sales talent while driving accountability for underperformance.
  • Build a culture of collaboration, continuous learning, and data-driven decision-making within the Bachelors degree in Business Administration, Marketing, Sales, or a related field (MBA preferred).
  • 6-10 years of progressive experience in Inside Sales, Telesales, or Business Development, with at least 3 years in a team leadership / managerial capacity.
  • Proven track record of meeting and exceeding revenue targets in a B2C / B2B environment (real estate, SaaS, edtech, or services industry experience preferred).
  • Strong understanding of sales processes, funnel management, and consultative selling approaches.
  • Demonstrated ability to work in a hybrid model, collaborating across on-site and remote teams.
  • Skills & Competencies

    Sales & Business Acumen

  • Expertise in consultative and solution-oriented sales strategies.
  • Strong negotiation, persuasion, and closing skills.
  • Technical & Tools Knowledge

  • Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, or equivalent).
  • Familiarity with sales automation tools, lead management systems, and analytics dashboards.
  • Competency in MS Excel, PowerPoint, and data visualization tools for reporting and forecasting.
  • Leadership & Interpersonal Skills

  • Exceptional coaching and people management capabilities with experience in scaling sales teams.
  • Excellent communication, presentation, and stakeholder management skills.
  • Ability to manage pressure, prioritize tasks, and deliver results in a fast-paced environment.
  • Analytical & Strategic Thinking

  • Strong data-driven mindset with ability to derive insights from sales metrics and customer behavior.
  • Capable of creating strategies to improve lead quality, shorten sales cycles, and optimize conversion rates.
  • (ref : iimjobs.com)

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    Manager Inside Sales • Pune, India

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