Inside Sales Manager
Roles & Responsibilities
Team Leadership & Management
- Lead, mentor, and manage a team of Inside Sales Executives to consistently achieve monthly, quarterly, and annual revenue and conversion targets.
- Conduct structured training sessions on sales techniques, objection handling, client communication, and CRM best practices.
- Drive a high-performance culture by setting clear KPIs (lead-to-opportunity conversion %, average deal size, call-to-meeting ratios, pipeline velocity) and monitoring performance through dashboards and reports.
Sales Operations & Execution
Develop, refine, and enforce standardized sales pitches, prospecting frameworks, and follow-up strategies across the team.Support conversions by directly engaging with high-value, strategic, or complex prospects when required.Ensure timely follow-up on inbound inquiries, lead nurturing, and proactive outbound calls to generate new opportunities.Collaboration with Site Sales & Cross-Functional Teams
Coordinate closely with Site Sales for client presentations, site visits, and deal closures, ensuring smooth handover and alignment between inside and field sales.Act as a bridge between Inside Sales, Marketing, and Product teams to align messaging and capture client feedback for continuous improvement.Partner with Operations to streamline customer journey touchpoints from lead generation to final conversion.CRM Management & Reporting
Oversee disciplined use of CRM systems for pipeline tracking, client profiling, and activity logging.Conduct regular audits of CRM data to ensure accuracy, completeness, and actionable insights for leadership.Provide weekly and monthly MIS reports on lead funnel health, win / loss analysis, and forecast accuracy.Process Optimization & Strategic Contribution
Continuously evaluate sales processes to identify inefficiencies and implement automation tools, lead scoring models, and advanced analytics.Develop playbooks and SOPs to standardize best practices across the team.Contribute to long-term sales strategy by analyzing market trends, customer insights, and competitor activity.Culture & Client Experience
Foster a client-first approach, ensuring high-quality, professional, and consultative interactions at every stage of the sales cycle.Recognize, reward, and retain top-performing sales talent while driving accountability for underperformance.Build a culture of collaboration, continuous learning, and data-driven decision-making within the Bachelors degree in Business Administration, Marketing, Sales, or a related field (MBA preferred).6-10 years of progressive experience in Inside Sales, Telesales, or Business Development, with at least 3 years in a team leadership / managerial capacity.Proven track record of meeting and exceeding revenue targets in a B2C / B2B environment (real estate, SaaS, edtech, or services industry experience preferred).Strong understanding of sales processes, funnel management, and consultative selling approaches.Demonstrated ability to work in a hybrid model, collaborating across on-site and remote teams.Skills & Competencies
Sales & Business Acumen
Expertise in consultative and solution-oriented sales strategies.Strong negotiation, persuasion, and closing skills.Technical & Tools Knowledge
Proficiency in CRM platforms (Salesforce, HubSpot, Zoho, or equivalent).Familiarity with sales automation tools, lead management systems, and analytics dashboards.Competency in MS Excel, PowerPoint, and data visualization tools for reporting and forecasting.Leadership & Interpersonal Skills
Exceptional coaching and people management capabilities with experience in scaling sales teams.Excellent communication, presentation, and stakeholder management skills.Ability to manage pressure, prioritize tasks, and deliver results in a fast-paced environment.Analytical & Strategic Thinking
Strong data-driven mindset with ability to derive insights from sales metrics and customer behavior.Capable of creating strategies to improve lead quality, shorten sales cycles, and optimize conversion rates.(ref : iimjobs.com)