IT Application Operations Analyst

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations : Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an IT Application Operations Analyst to join our dynamic team in Pune. This role offers the opportunity to work in a multicultural environment, contributing to the delivery and enhancement of IT services across the organisation. The individual will be instrumental in driving automation, service improvement, and operational excellence, while collaborating with internal teams and external partners to ensure high availability and performance of business-critical applications.

What you will do

• Deliver and enhance IT services through automation and continual service improvement.
• Collaborate on technical solution designs aligned with strategic priorities.
• Resolve escalated and complex customer issues, ensuring minimal outage and root cause identification.
• Ensure high availability, quality, and performance of Margin Assurance Services.
• Restore applications to normal service in a timely and effective manner.
• Manage relationships with suppliers and internal stakeholders to meet SLAs and improve KPIs.
• Support the definition and improvement of IT Service Operations processes.
• Lead end-to-end project management and cross-functional team coordination.
• Ensure smooth product releases and a defect-free customer experience.
• Provide support and resolution for production environment issues.

Who you are

What skills you will learn

What's in it for you

Not a Perfect Fit?

If your experience doesn’t match every requirement, we still encourage you to apply. At Vodafone, we’re passionate about Inclusion for All and creating a workplace where everyone can thrive — regardless of personal or professional background. You might be the right fit for this or another role, and our recruitment team can help you explore where your skills align.

Diversity Equity & Inclusion

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud.

#JDEnhancedByTARA

Follow us on social media and #StayConnected