IT Business Operations Lead

Job Summary :

If you are an IT / Management professional looking for an opportunity to learn and implement strategic Services & Projects, Emerson IT has an exciting opportunity for you!

The IT Business Operations Lead is responsible for supporting the business and IT operations for the Enterprise IT Solution Center in Pune, India. This role focuses on planning, coordinating, and driving pivotal initiatives within the Solutions Center, ensuring that all resources, systems, and processes are optimized to meet the evolving needs of the business. They work closely with the IT Solution Center Leaders to translate organizational objectives into actionable plans, ensuring the center’s contributions are aligned with business priorities.

The work is multifaceted and is both strategic and operational in nature. As such, it requires a strong planning, resourcefulness, outstanding organizational and communication skills

In this role, your responsibilities will be :

IT Resource Planning & Optimization

• Collaborate with IT leadership to forecast and allocate elastic resources across projects and operational functions by maintaining transparency into resource availability, skills, and project timeline to ensure optimal utilization.
• Coordinate between internal teams and external vendors to ensure timely delivery of IT services and project outcomes
• Track and manage third-party resource contracts, performance, and compliance with service expectations.
• Translate high-level strategies into resource management plans and execution roadmaps.
• Develop and report on critical metrics related to resource efficiency, project staffing, and delivery timelines.

Operational Excellence for IT Solution Centre :

Process Optimization and Data Analysis :

Who You Are :

You follow through on commitments and keep confidences. You provide timely and useful information to individuals across the organization. You break down objectives into appropriate initiatives and actions. You relate comfortably with people across levels, functions, cultures, and geography.

For This Role, You Will need :

Korn Ferry Competencies :

Manages Complexity, Plans and Aligns, Optimizes Work Processes, Collaborates, Drives Results, Strategy Execution

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives— because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results. We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave .