Application Support Engineer

Responsibilities :

• Implementing, configuring custom changes, and deploying new Application release upgrades.
• Setup new environments & deploying solutions.
• Building proactive Monitoring & alerting service.
• Automation using ansible, python, Perl scripting.
• Setup & securing new Application instances.
• Change management, Building deployment and rollback plans and procedures.
• Creating and maintaining knowledge base for various technical resolutions.
• Create and setup deployment scripts for different environments (i. Test properties vs Prod properties).
• Configure and optimize instances and web servers for optimal performance. (ex : adjusting default connection limits, adjusting request queuing thresholds).
• AWS troubleshooting support.
• Support, Architect and Implement alongside Technical & Operations teams to meet our customers' individual needs for their infrastructure & application deployments.
• Work on critical, highly complex customer problems that will span multiple AWS services (dealing daily with high severity incidents).
• Help build and improve customer operations through scripts to automate and deploy AWS resources seamlessly with as little manual intervention as possible.
• Collaborate and help build utilities and tools for internal use that enable you and your fellow Engineers to operate safely at high speed / wide scale.
• Drive customer communication during critical events.
• Provide on-call off hour support and flexible to work in 24-7 shift environment.

Qualifications :

Additional Skills Desired :

(ref : hirist.tech)