Applications Support Engineer - SQL

Looking for candidates having the experience with Front end Customer interaction.

Must to have :

• Excellent written and verbal communication.
• SQL Query handling
• Ticket handling
• 1 to 2 years application support experience
• Understanding customer issues and providing quick resolution via direct communication, mail, chat, phone etc.
• Working in experience in multi team environment
• Application monitoring and support
• Handling / notifying application / network issues
• Able to categories issues / tickets and reach out to needed team members quickly
• Reporting skills to provide daily / weekly / monthly reports and highlighting any issues to next levels
• Good English and Hindi communication skills and good inter-personnel skills.
• Articulate and writing skills
• Desirable : MySQL / SQL Database, cloud platform, any programming knowledge such as .Net etc.

Education :

Graduate : B.Tech / B.E. preferably Comp / IT graduate, BCA, B.Sc. (IT)

Experience : 1 to 2 years' experience working in support / developer role.

Key Skills :

(ref : hirist.tech)