ACA Group - Senior Application Support Engineer -.Net

About ACA :

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services.

We empower our clients to reimagine GRC and protect and grow their business.

Our innovative approach integrates consulting, managed services, and our ComplianceAlpha technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

The Opportunity :

The Sr. Application Support Engineer performs day-to-day technology support team duties with respect to a variety of ACA Technology platforms, including determining issues, troubleshooting, and providing advice for corrective actions.

The individual in this position will also assist the Application Support Manager in training new ACA application support team members and assuring quality, speediness, and resolutions are delivered to the client.

What youll do :

• Re-create, analyze, troubleshoot, and diagnose incidents
• Determine root cause of incidents (e.g., configuration, defect, misuse)
• Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents
• Execute fixes, code enhancements, and optimization, with minimal assistance
• Respond to direct and indirect inquiries based on client service level agreements
• Execute scheduled or unscheduled tasks relating to operational maintenance and monitoring of technology applications
• Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems
• Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion to ensure the team achieves their SLA goals
• Perform ad-hoc work / special projects as necessary to support ACA on various client and internal initiatives
• Perform training of new application support team members or current team members in learning additional applications the team supports.
• Supervise, train, evaluate, oversee, and provide feedback to junior colleagues
• Perform ad-hoc work / special projects as necessary to support ACA on various client and internal initiatives.

To qualify for the role you must have :

Skills and attributes for success :

What working at ACA offers :

We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business.

Our Total Rewards package includes medical coverage fully funded by ACA for employees and their family as well as access to Maternity & Fertility and Wellness programs.

ACA also provides Personal Accident Insurance, Group Term Life Insurance, Employee Discount programs and Employee Resource Groups.

Youll be granted time off for designated ACA Paid Holidays, Privilege Leave, Casual / Sick Leave, and other leaves of absence to support your physical, financial and emotional well-being.

What we commit to :

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected status

(ref : hirist.tech)