Application Support Engineer

Application Support Engineer

Exp. Range : 6 to 10 years

Job Description

What does a successful Application Support Engineer will do?

As an experienced member of our ESF / Communicator Open AppOps team, you will be responsible for effective management and maintenance of the ESF / Communicator Open application and ensure the reliability, availability, and performance of our systems. You will collaborate with cross-functional teams to implement automation and continuous improvement processes to enhance efficiency and reduce downtime. The ideal candidate will have a strong background in scripting, Dynatrace, Splunk, Azure, Kubernetes and be capable of analyzing and solving complex production issues and performing the root cause analysis.

What you will do :

• Responsible for resolving production incidents by analyzing the issues and coordinating with necessary parties, consistently taking ownership and leading the situation.
• Alerts and monitoring (Splunk and Dynatrace)
• Discuss technical issues with business analysts and developers.
• Build and optimize SQL queries to run on large databases efficiently
• Analyze Network issues, understand the flows and dependencies and discuss it with the Network engineers.
• Install, configure and maintain PKS – Kubernetes Web Services environments.
• Perform Root Cause Analysis.
• Participate in application performance testing and troubleshooting across whole software and hardware stack.
• Recreate problems locally and able to debug the code to identify underlying defects.
• Perform technical evaluation of the defects.
• Understand the impact of changes across the application.
• Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
• Identify possible points of failure in the infrastructure / applications and improve / resolve the identified vulnerability.
• Confluence Knowledge articles / documentations
• Automate the repetitive task to minimize manual efforts

What you will need to have :