Learning & Development Manager

Job Description :

Learning & Development Strategy :

Develop and implement the company-wide L&D strategy aligned with organizational goals, industry standards, and future logistics trends.

Identify training needs across departments through job analysis, performance reviews, and consultation with line managers.

Program Design & Delivery :

Design and deliver engaging learning programs including onboarding, safety training, compliance, upskilling, and leadership development.

Source and manage external training providers and e-learning platforms.

Ensure programs meet industry compliance (e.g., health and safety, transportation laws, labor regulations).

Operational Training & Logistics-Specific Development :

Work with operations leaders to develop targeted training for warehouse staff, drivers, dispatchers, and logistics coordinators.

Implement technical training programs (e.g., WMS, ERP systems, forklift operation, route optimization tools).

Champion frontline leadership development to strengthen supervisors and team leaders.

Talent Development & Succession Planning :

Design and maintain career development frameworks and succession pipelines.

Support performance management processes with coaching, tools, and resources.

Launch mentorship, apprenticeship, and cross-training initiatives.

Measurement & Reporting :

Track and report training metrics (participation, effectiveness, ROI).

Continuously improve L&D programs based on feedback and business outcomes.

Ensure training records are maintained for audit and compliance purposes.

Stakeholder Engagement :

Collaborate with HR Business Partners, department heads, and operations teams.