Collection representative

Role Description :

This person will be responsible for collection of an assigned portfolio of accounts receivable. This person must maintain direct customer contact collect past due balances while resolving issues and maintaining customer good will. This person must be able to manage as many as 1500 active accounts while minimizing past due over 60 and 90 day delinquency and maximizing portfolio penetration by applying an effective customer contact strategy. This role requires the experience and skills necessary to operate effectively at a senior level with minimal supervision.

Primary Accountabilities :

• Pursue payment for invoices and unauthorized charge-backs. Obtain facts and reasons for unpaid items through customer and internal contacts. Decide and implement a course of action necessary to rectify and influence action on the part of others to resolve all open and past due balances. Follow established collection policy and procedures including proper account notation and follow up
• Identify customers not meeting payment terms and develop a plan to improve and resolve all past due conditions. Use negotiating skills to leverage payment under acceptable terms and refer to supervisor for third party collection when terms cannot be met. Identify conditions that can affect the credit worthiness of any customer and advise all responsible personnel to initiate corrective action.
• Provide customers with necessary documents as required by circumstance or contract including invoice copies proofs of delivery summary invoices etc. to ensure prompt payment. Work with Customer Service and Sales to ensure all customer requirements impeding collection are resolved.
• Perform credit analysis to determine customer credit limit and release orders.
• Apply a daily program of systematic accounts receivable account maintenance on assigned portfolio within assigned authority levels. Make recommendations to Supervisor concerning adjustments exceeding authority limits.
• Assist supervisors with training of new hires and serve as a support resource for collection team members as necessary. Capable of handling special projects and assist with process change initiatives. This person will serve as a departmental Subject Matter Expert (SME) resource for internal customers and others.
• Must have the ability to handle account escalations and communicate effectively with various levels of internal and external contacts and coordinate with Sales key stakeholders and direct supervisor to achieve positive results. Must be capable of handling high volume complex account portfolios with demonstrated consistent success.
• Other duties as assigned.

Requirements :

Education and professional experience :

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1