Collections Analyst

Responsibilities

• Responsible for all collections activities on 1 or more portfolios of customers. Activities include establishing and maintaining contact with customers (may include travel) concerning open invoices, looking at payment trends and history, timely escalation and / or resolution of disputes and timely escalation of collection issues to the business
• Responsible for the accurate cash receipts forecast on the assigned portfolio(s) on a monthly basis
• Responsible for ensuring collection and forecast metrics are achieved on the assigned portfolio(s)
• Analysis of financial information and / or any other relevant information of assigned customers in order to assess credit risk and make necessary recommendations to the business
• Build relationships with relevant business partners to ensure a smooth cooperation between the Credit department and the business(es) that own the assigned portfolios
• Adds value to the business by consistently improving processes and maximizing cash flow for the assigned portfolios
• Responsible for Unapplied Cash resolution and prevention
• Prepare reports and attend cash calls with Business
• Drive dispute resolution and ensure resolved disputes are cleared on a timely manner.
• Participate on Continuous Improvement process by contributing to improvement ideas monthly while using RPS Techniques (5Why, Fishbone, Gembas)
• Build Customer Rapport and effectively manage Past Dues via calls to customers and other communication channels (Email, Sales Force, Portal)
• Manages a portfolio of Customer Segment A & B (with focus on digital based on regional specifics : Direct Debit, ACH, EDI, SDI, E-Commerce, Credit Cards)

Qualifications

Qualifications, Experience :

Professional Skills And Knowledge

About Us

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Skills Required

Excel, Salesforce