Deputy Manager, Collections (5 : 00 PM to 2 : 00AM IST)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters The future of cybersecurity starts with you.

About the Role :

CrowdStrike is seeking an experienced Deputy Manager for our Collections team. This strategic leadership position will report directly to the Manager of Quote to Cash with matrix reporting to the Senior Manager, Global Accounts Receivable. The role focuses on driving reporting initiatives, spearheading transformation efforts, and overseeing key operational areas to revolutionize collections processes .

What You'll Do :

Leadership & Team Development

Lead and develop teams across Collections, Cash Applications, and Dispute Management functions

Drive strategic collaboration across Sales, Sales Operations, Legal, IT, and Order-to-Cash functions to enhance collection efficiency and process automation

Strategic Initiatives & Analytics

Spearhead reporting initiatives and transformation efforts across Collections organization

Implement system-driven forecasting to optimize collection efficiency and accuracy

Design and execute improvements for enhanced data visibility and collection metrics

Develop and analyze collection KPI trends to create comprehensive transformation roadmap

Establish and maintain reporting metrics and scorecards for continuous process improvement

Operational Excellence

Resolve complex billing, contract, and sales order issues through partnership with Sales, customers, and business units

Manage Cash Applications and Disputes R esolution process

Participate in financial close processes, including Bad Debt analysis and reconciliation

What You'll Need :

Experience & Expertise

12+ years in Accounts Receivable / Credit Collections, including 7 + years in management roles

Proven track record in Global M ultinational and / or GCC environment

Deep understanding of Quote to Cash processes

Experience in scaling operations in high-growth environments

Demonstrated success implementing and optimizing financial systems

Strong expertise in financial operations, including journal entries management, AR reconciliations, and GL accounts closing processes

Technical & Analytical Skills

Advanced analytical capabilities with data-driven decision-making expertise

Proficiency in NetSuite or similar ERP systems

Strong system-driven forecasting and reporting capabilities

Expertise in developing and analyzing KPIs and metrics dashboards

Ability to translate complex data into actionable business insights

Knowledge of HighRadius or similar AR automation tools is a plus

Compliance & Process Management

Demonstrated experience in SOX compliance management

Expertise in creating and maintaining detailed SOPs with version control

Strong background in establishing clear procedures and audit trails

Proven ability to maintain compliance while optimizing AR operations

Experience in implementing robust internal control frameworks

Leadership & Strategic Abilities

Strategic mindset with proven success in driving transformation initiatives

Exceptional communication skills across all organizational levels

Experience in leading cross-functional process improvement projects

Track record of implementing data visibility and collection optimization programs

Self-motivated with strong organizational and priority management skills

Strategic Planning & Innovation

Experience in developing comprehensive transformation roadmaps

Ability to identify and implement process automation opportunities

Proven success in establishing and maintaining performance metrics

Track record of driving operational efficiency improvement

Experience in strategic resource planning and optimization

Location : Kharadi, Pune (Work From Office)

Shift time : 5.00 PM - 2.00 AM IST

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Benefits of Working at CrowdStrike :

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social / recreational programs on valid job requirements.

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Skills Required

Accounts Receivable