Guest Relations Manager

The Guest Relation Manager reporting to Front office manager is responsible for ensuring an exceptional luxury lifestyle guest experience ato our guests. This key position will serve as the primary point of contact for our guests ensuring all their needs are met and every aspect of their stay exceeds expectations. The Guest Relation Manager will develop lasting relationships with guests anticipate their needs and promptly resolve any issues while maintaining the high standards that define our brand.

Job Description

The key responsibilities for this position are :

• Welcome guests upon arrival;
• Be available to assist guests throughout their stay answering questions resolving problems and providing information about hotel services and local attractions;
• Manage special requests including room upgrades restaurant reservations concierge services and organizing special events or experiences;
• Coordinate with various hotel departments (front desk housekeeping food and beverage spa etc.) to ensure guest requests are fulfilled promptly and adequately;
• Monitor and respond to guest feedback (both on-site and online) resolving any issues and maintaining a detailed record of guest preferences;
• Build trusting relationships with VIP guests repeat customers and long-stay guests ensuring a highly personalized experience;
• Supervise the guest relations team providing training support and performance monitoring;
• Participate in daily management meetings to discuss improvements and innovations in hospitality services.

Additional Information :

Whats In It for You

Remote Work : No

Employment Type : Full-time

Key Skills

Campaigns,Invasive Cardiology,Accounting Tally,DCS,Drafting,Activex

Experience : years

Vacancy : 1