Knowledge Management

Exp : 4-8yrs

Work Location : PAN India except Bangalore

Roles & Responsibilities :

• Develop and implement standard knowledge management processes and tools
• Support the design, development, delivery of knowledge articles / assets relating to infrastructure changes, updated customer / client requirements
• Perform quality reviews of key knowledge areas to ensure standards / guidelines are being followed
• Perform regular content audit to ensure the content across all platforms are updated, identify outdated content and ensure it's archival to maintain sanity of the portals
• Collaborate with stakeholders, various teams to source content for updating on sites
• Provide support to bid requests, sales requests within promised SLA
• Work collaboratively with the stakeholders to update various knowledge resources and collaterals
• Measure effectiveness of knowledge management methodology by evaluating key performance indicators across all knowledge management efforts, working to continually improve where needed
• Understand requirements stakeholders and provide the necessary support
• To be part of the initiatives that are driven by the alliances
• Create awareness around initiatives / activities and participate in driving registration for events and webinars
• Provide direction on tools used for knowledge management
• Provide end-to-end marketing support during global events & campaigns
• Ensure all communications including newsletters are delivered on timely manner and important communications are posted on internal social media like yammer teams and other sites
• Share and replicate the best practices across organization

Required Skills :

Skills Required

Knowledge Management, Process Associate