Lead Engineer - Customer Success

Job Summary Information

Function :

Open Blue Product onboarding

Sub-Function :

Open Blue project execution which includes design engineering, installation, configuration and commissioning

Job Purpose :

Lead Engineer is responsible for managing project execution which includes Solutioning, provisioning, detailed site engineering, installation, configuration and commissioning of Open Blue products with high quality and customer satisfaction.

Job Level Summary Information

Scope / Revenue

The candidate will work with the OB Customer Success, Onboarding team to perform Solutioning, provisioning, detailed site engineering, installation, configuration and commissioning of Open Blue products.

This also may include representing Johnson Control’s at customer locations to conduct installation & training.

Direct Revenue (P&L) or Indirect Revenue Scope

Responsible for activities that directly relate to Customer Success revenue.

Impact (far reaching are the decisions made that influences the organization :

This position is to support a broader Johnson Controls Open Blue Products / solutions, driving significant organic revenue and operating efficiency for JCI.

Knowledge :

• In depth understanding of Building Management System (BMS)
• Good knowledge of HVAC systems such as Chilled Water System, Chillers, Cooling Towers, Primary & Secondary pumping systems, Hot Water System, Boilers, Different types of AHUs, FCUs, VAV etc.
• Knowledge of communication protocol like BACnet, MODBUS etc.
• Project managements, customer communication
• Knowledge of Johnson Controls Metasys Building Management System (Preferred)
• Basic understanding of IT OT, cloud based analytics tools / solutions (Preferred).

Problem Solving :

People / Function Management :

Adept at building and maintaining customer relationships amongst a diverse set of stakeholders. Must be customer focused and representation themselves independently with minimal on site supervision

Supervision Received :

Ability to work under minimal supervision and exercise independent judgment. Will be managed and mentored by on team leader.

Customer Focus :

Interpersonal Skills :

Comfort in presenting to and speaking with mid management

Preferred Education :

Bachelor Degree in Engineering

Minimum Preference Experience :

Minimum 6-9 years’ experience in the field of BMS & EMS

Travel Requirements :

10-20% travel may require to support new customer deployments and integration.

Essential Job Responsibilities

(Specify major job functions and the percentage of time spent on each, do not list occasional duties that consume 10% of the job unless it is an Essential job function, the total percentage cannot exceed 100%) List job duties in order of importance.

Major Responsibilities

% of time

includes-

Space ontology, Meter list, equipment list, data point list, equipment to equipment

relationship, equipment to space relationship, meter to space & equipment relationship,

70

20

10