Customer Success Manager

About the Role As a Customer Success Manager at SMS Magic, you’ll be the voice of our customers—owning relationships, driving adoption, and ensuring they gain maximum value from our solutions.

You’ll manage accounts end-to-end, boost customer satisfaction, and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities Manage a portfolio of B2B SaaS accounts; drive renewals, retention & revenue growth.

• 60; Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
• 60; Proactively engage with customers to enhance experience & reduce churn.
• 60; Analyze account data to identify opportunities and craft growth strategies.
• 60; Collaborate with cross-functional teams to resolve issues & align on customer goals.
• 60; Capture and share customer feedback with internal teams for continuous improvement.
• 60; Lead onboarding, training & adoption programs for customers.
• 60; Manage commercial activities and ensure SLA compliance.

What You’ll Need 1+ years’ experience in B2B SaaS account management or customer success.

Exposure to a global SaaS business with innovative technology.

We deliver advanced, simple-to-use messaging solutions to help businesses engage customers with a personal touch.