SMC Insurance Brokers - Team Leader Manager

Key Responsibilities :

• Lead and manage a team of insurance professionals to achieve set performance targets and service level agreements (SLAs).
• Set, monitor, and analyze team KPIs, including performance metrics and turnaround times (TATs).
• Provide ongoing training, coaching, and development opportunities to enhance team skills and productivity.
• Develop and implement strategies to meet customer retention goals and improve client satisfaction.
• Maintain excellent customer service standards and foster strong client relationships.
• Collaborate with corporate teams and insurance units to streamline processes and improve service delivery.
• Liaise with insurance partners to optimize products and services offered to clients.
• Ensure compliance with insurance regulations and internal policies.
• Apply sound knowledge of medical underwriting in operational and strategic decisions.

Qualifications and Skills :

(ref : iimjobs.com)