Walk-in Drive - International Banking Voice Process

HCLTECH Mega Walk-in Drive - International Banking Voice Process

📅 Walk-in Drive Details :

📍 Location : HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600076.

Work Location : Sandhya Infocity - Navalur

🗓 Date : 06th November 2025.

⏰ Time : 12 : 00 PM - 3 : 00 PM

Contact HR : Sanjay / Judith

Job Title : Client Support Specialist – UK Client Services (Voice Process)

Job Summary :

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities :

• Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
• Address client issues related to services, transactions, or operational concerns.
• Maintain detailed and accurate records of all client interactions using CRM tools.
• Escalate unresolved issues to internal teams and ensure timely follow-up.
• Collaborate with internal departments to enhance client satisfaction and service delivery.
• Ensure compliance with UK data protection and service standards.

Required Skills and Experience :

Preferred Qualifications :