ServiceNow Developer - CMDB

ServiceNow Developer (Admin)

ServiceNow Developer (Admin) is responsible to support and maintain ServiceNow Platform.

This role will be responsible for monitoring daily operations, managing Incidents and requests, ensuring data quality and assisting with continuous improvement initiatives across ITSM, and other ServiceNow modules (ITOM, HRSD, SecOps).

Key Responsibilities :

• Perform daily monitoring and health checks of the ServiceNow Platform.
• Experience in User Administration, User Access Management, Role assignments and Group Configurations.
• Monitor integration performance and assist in User Interface Level Integration & MID Server Integration.
• Knowledge of Import Sets for data loading from external file or database to the service-now.com.
• Participate in routine Platform maintenance activities such as upgrades, cloning and patching.
• Support incident, problem and Change Management process within ServiceNow team.
• Engage in ITIL processes consulting and / or implementation.
• Engage in major incident management P1 / P2 to triage and resolve ServiceNow issues.
• Partner with the business on exploring new opportunities to automate the operations

processes.

Management, Service Level Management, CMDB, Knowledge Management, Asset Management and CMS.

Required Skills And Qualifications :

Technical Skills :

Change, CMDB & Asset).

(ref : hirist.tech)