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ServiceNow Developer - ITOM & HRSD

ServiceNow Developer - ITOM & HRSD

MNR SolutionsHyderabad
30+ days ago
Job description

About the Role :

We are seeking an experienced ServiceNow Developer who will be responsible for designing, developing, and implementing solutions within the ServiceNow platform, with a strong focus on IT Operations Management (ITOM) and HR Service Delivery (HRSD) modules. The ideal candidate will have hands-on expertise in ServiceNow development, strong problem-solving skills, and the ability to deliver scalable and efficient solutions that support organizational digital Responsibilities :

ITOM Development & Optimization :

  • Implement and configure Discovery, Event Management, and CMDB.
  • Optimize IT operations processes and ensure seamless visibility into infrastructure and applications.

HRSD Development & Customization :

  • Design and enhance HR workflows including onboarding, case management, and lifecycle events.
  • Create self-service and automation solutions to improve HR efficiency.

    • Platform Customization :

  • Develop and maintain UI policies, client scripts, business rules, and Flow Designer flows.
  • Customize forms, tables, and fields as per business & Automation :
  • Build and maintain integrations with external systems using REST / SOAP APIs.
  • Enhance automation for IT and HR processes, ensuring high system performance.

    • Support & Maintenance :

  • Troubleshoot issues, perform root-cause analysis, and implement enhancements.
  • Ensure best practices and governance across ServiceNow Skills & Experience :
  • 5-10 years of hands-on ServiceNow development experience.
  • Strong knowledge of ITOM (Discovery, Event Management, CMDB) and HRSD modules.
  • Proficiency in JavaScript, HTML, CSS, AngularJS (preferred for UI customization).
  • Expertise in Flow Designer, Workflow, and Business Rules.
  • Strong understanding of ServiceNow integrations (REST, SOAP, LDAP, etc.).
  • ServiceNow Certified System Administrator (CSA) or higher certifications (preferred).
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent communication skills and ability to collaborate with cross-functional :
  • Bachelors Degree in Computer Science, Information Technology, or related field.
  • Advanced certifications in ServiceNow (ITOM, HRSD) are an added advantage.

    • (ref : hirist.tech)

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