Principal Lead - IT Service Management Specialist

he / she primary role is to ensure that standard methodology, processes and tools are developed that provide repeatable results and are adopted across the user community. The IT Service Delivery group manage the delivery of all infrastructure and applications used by the business. The function of this role is to manage and enforce the day-to-day service management processes defined for the operation of these systems. Including :

• ITSM Process Consulting for CM / KM / EM but primarily problem management
• Service Level Reporting
• Continuous Service Improvement
• Data Analytics & Data Visualization
• ServiceNow Operations
• Major Incident Management
• IT Asset Management (HAM & SAM)
• Understanding around Cloud Technologies (AWS, Azure)
• Understanding around Data Warehouse Principals

Key Responsibilities

Major Areas of Accountability :

Delivery

Required Qualifications

Preferred Qualifications

About Our Company

Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.

Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time / Part-Time

Full time

Timings

(2 : 00p-10 : 30p)

India Business Unit

AWMPO AWMP&S President's Office

Job Family Group

Technology