Application Support L2 - SAP WM & MM

Job Role : Application Support - SAP (WM / MM)

Experience

Total Experience : 5 - 7 Years

Relevant Experience : 2 3 Years in SAP WM or MM / SD Modules

Academic Qualification : BE / B.TECH / Graduation in IT

Role Responsibilities

• Managing production application support.
• Working at level 2 giving expert support and information to the queries raised by the end user.
• To understand the business process and provide consultation services.
• Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
• Driving timely resolution of customer issues within the expected SLA.
• Preparing and maintaining KEDB for all the known issues.
• Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
• Drive and manage the 1st level support team for the issue resolution.
• Involvement in UAT and application deployments.

Primary Skills

Secondary Skills

Skills Required

Idocs, issue resolution , Sap Mm, Sap Wm, Production Support, Outbound Process, Master Data