Application / production support
ConfidentialNavi Mumbai, Mumbai5 days ago
Job descriptionStrong experience with ticketing systems (e.g., Jira, ServiceNow). Proficiency in SQL - ability to write, debug, and execute queries. Working knowledge of SQL Server command-line operations and scripts. Understanding of incident and problem management processes (ITIL preferred). Basic knowledge of broking / trading domain operations and terminology. Good communication and coordination skills to work with cross-functional teams. Ability to work in shifts and provide weekend support on a rotation basis.
Job Description :
- We are looking for a skilled Application Production Support Engineer to provide L1 support for critical business applications in the broking.
- The ideal candidate should have hands-on experience with ticketing tools, writing SQL queries, and basic command-line operations on SQL Server.
- Provide L1 / L2 application and production support for trading and brokerage systems.
- Handle incident management : logging, triaging, and resolving production issues within SLAs.
- Work with ticketing tools such as Jira, ServiceNow, or Remedy to manage and track issues
- Execute and write SQL queries to investigate application data or perform health checks.
- Run basic SQL Server commands to support application diagnostics and job monitoring
Required Skills :
Skills Required
Jira, Servicenow, Sql, Production
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Application Support • Navi Mumbai, Mumbai
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