Key Responsibilities
1. HR Strategy & Business Partnering
- Act as a business partner to founders and functional heads (Credit, Tech, Product, Collections, Operations, Marketing).
- Understand manpower needs and create annual and quarterly hiring plans.
- Support organisation design as the team scales.
2. Talent Acquisition & Onboarding
Manage end-to-end recruitment for all roles - sourcing, screening, interviews, offers, and joining.Build and manage relationships with consultants, job portals, and campuses.Drive a smooth onboarding & induction process for new joinees and ensure proper documentation.3. HR Operations & Compliance
Maintain and update employee records, HRMS, attendance, and leave management.Coordinate payroll inputs with Finance (CTC structure, variable pay, incentives, deductions, etc.).Ensure compliance with applicable labour laws and HR policies (PF, ESI, Shops & Establishment, POSH, etc.).4. Performance Management & Engagement
Implement and manage KRA / KPI-based performance review cycles.Support managers in goal setting, performance feedback and improvement plans.Plan and execute employee engagement initiatives to maintain a positive and performance-driven culture.5. Policies, Processes & Culture
Draft, implement and periodically update HR policies, employee handbook and SOPs suited for a fintech environment.Promote a culture of ownership, accountability, and transparency aligned with CreditMitra's values.Handle employee queries, grievances and conflict resolution in a fair and professional manner.6. Training & Development
Identify training needs across functions (credit, collections, sales, customer support, etc.).Coordinate internal and external trainings, especially for soft skills, compliance and functional capability building.7. Reporting & Analytics
Maintain HR dashboards and MIS - headcount, attrition, hiring TAT, attendance, performance summary etc.Provide regular reports and insights to management for decision making.Qualifications & Experience
5-8 years of experience in HR, with at least 2-3 years in a manager / lead role.Prior experience in fintech / NBFC / BFSI / startup environment preferred.Strong understanding of HR operations, compliance, recruitment and performance management.Hands-on experience with HRMS / payroll and working with cross-functional teams.Excellent communication, stakeholder management, and problem-solving skills.(ref : iimjobs.com)