Branch Manager – Operations (Healthcare / Administration)

Job Title : Branch Manager – Operations (Healthcare / Administration)

Location : Ahmedabad / Chennai / Delhi

Salary : ₹60,000 – ₹80,000 per month

Experience : 5 to 7 Years

Industry : Healthcare, Pharmaceuticals

Job Summary : We are hiring a Branch Manager to oversee day-to-day operations at our ADS Centre. The ideal candidate will manage cross-functional teams, improve operational efficiency, and ensure high service standards. This is a leadership role in operations, office administration and customer service.

Key Responsibilities

• Strategic Operations Management
• Support business strategy implementation with HO team
• Drive process improvements and operational efficiencies
• Develop and maintain SOPs and workflow policies
• Team & Resource Management
• Lead operations, logistics, warehouse, and pharmacy teams
• Train new and existing staff; monitor team performance
• Ensure team motivation, accountability, and collaboration
• Manage resource planning and cost control
• Communication & Coordination
• Resolve internal and external quality or service issues
• Collaborate with cross-functional teams and departments
• Maintain attention to detail in execution and planning
• Handle escalations and act as key customer contact
• Risk & Compliance Management
• Identify operational risks and implement mitigation strategies
• Ensure business continuity and compliance with standards
• Customer Experience & Vendor Management
• Resolve customer complaints and service issues
• Oversee order fulfilment, returns, grievances, and settlements
• Maintain relationships with key vendors and service providers

Qualifications

Keywords : Branch Manager, Operations Manager, Healthcare, Team Leader, Fulfillment Centre, Risk Management, Customer Service Manager, Ahmedabad Jobs, Chennai Jobs, Delhi Jobs, Pharma Jobs, Administration

Apply now to join a fast-growing and dynamic operations environment.

Skills : customer experience,strategy,compliance,staff training,risk management,b.pharm,grievances,customer contact,healthcare industry,problem solving,e-commerce,d.pharm,coordination,customer service,process improvement,operations management,leadership,resource planning,problem-solving,team leadership,operations,communication,communication skills,escalation,branch management,risk assessment,team performance,pharmaceutical industry,mitigation strategies,vendor management,team management,analytical skills,healthcare,management,office administration

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Skills Required

Risk Management, Compliance, Vendor Management, Team Leadership, Process Improvement, Staff Training, Communication, Operations Management, Customer Experience, Resource Planning