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Senior Manager - Renewals
ConfidentialGurgaon / Gurugram25 days ago
Job descriptionWill be responsible for surrender and FLC retention by close coordination with branch ops, distribution and call center teams. Tight monitoring of daily surrender, FLC inflow at branches, call center / website and track key metrics. Regular meetings and visits to distribution and branch ops team and drive retention Driving Autopay / ECS winback to improve the flow as well as stock registration Responsible for highlighting early warning indicators which impacts the surrender and FLC inflow / outflow Analyze data to establish the problem RCA and report on efficacy of implemented solutions. Drive initiatives in line with company strategy to empower various interdepartmental teams like IT, AI / Analytics and within department Collaborate with various stake holders like IT / MIS to ensure timely delivery of and completion of various initiatives Consistent follow up on initiatives launched to ensure 100% desired outcome Make necessary improvements in the processes to improve process efficiency, reduce cost, improve turnaround time, etc.
Measures of Success
- Improvement in surrender, FLC and ECS retention rates
- Reduction in Surrender to AUM ratio
- Improvement in autopay registration in both flow and stock
- 100% surrender payout target achievement
- Autopay registration rates improvement
- Efficiency tracking
- Cross functional Coordination
- Must have a minimum of 9-10 years of experience in persistency, renewal collections, surrender retention functions / processes.
- Knowledge / Understanding of Surrender, Autpay, Renewals & Persistency is a must
- Excellent in communication, document creation and presentation
- Good PR skills and able to get the work done from other depts.
- Growth mindset and self-motivated
Key Goal (Business)
Key competencies / skills required
Skills Required
Data Analysis, Process Improvement
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Senior Manager • Gurgaon / Gurugram