Key Account Manager

Role Overview :

As part of Key Account Management, you will be responsible for managing high-value international clients, optimizing sales strategy, and ensuring operational excellence. You will collaborate with cross-functional teams to align our service offerings with client objectives, drive revenue growth, and enhance customer experience.

Core Responsibilities :

• Account Growth & Strategy : Develop and execute strategies to grow key accounts, ensuring a strong long-term partnership.
• Leadership : Proven ability to lead and manage customer service teams with a strategic, problem-solving mindset.
• Customer Orientation : Strong experience in key account management
• Operational Excellence : Background in streamlining backend processes and enhancing service efficiency.
• Revenue & Performance Metrics : Set and achieve ambitious revenue targets while analyzing sales performance data.
• Customer Experience & Service Excellence : Ensure seamless execution of client projects, proactively resolving challenges.
• Data-Driven Decision Making : Use analytics to drive insights and optimize pricing models.
• Cross-Functional Collaboration : Work with operations, logistics, and finance teams to streamline processes.
• Market Expansion & New Business Development : Identify untapped opportunities and develop go-to-market strategies.

Requirements

📌 Preferred Experience : 7-10+ years ideally in Jewelry Industry (Sales / account management), preference to candidates with International experience, and / or in luxury, Service, or tech-enabled businesses.

What We Look For :