Associate Service Desk

Mindpool is hiring for an Associate Service Desk in Pune.

Job Requirement :

• Excellent English communication skills.
• Required with an experience of international voice profile(global clients) - Inbound / Outbound (technical support). Preferably US.
• Experience with atleast L1 Desktop troubleshooting. The role will require L1 ServiceDesk skills only as the team only manages L1 troubleshooting for Desktop and third party application support, the team is majorly into catching and dispatching of issue tickets.
• 1 - 2.5 years of experience (preferable).
• Experience working in 24X7 voice support functions.
• Ready to work in shifts with non-weekend Weekly offs is a requirement for this role.
• Experience working on ACD(Automatic call distributor) would be preferable.
• Ticket management experience - Preferable with experience in ticketing tools like CASD, Remedy, SNOW etc. Incident management and information on Incident life cycle is a must.
• L1 Experience working on Citrix, AD management, office / desktop trouble shooting will be required.

About Mindpool Technologies :

Mindpool Technologies Limited is one of the renowned development and digital marketing firm with a decade long experience. We design strategies and solutions that are tailored specifically to your business vision. What makes us strong are our diverse expertise and a proven record of working with every industry type. We are powered with a strong team of certified and promising professionals. Our unique approach and innovative thinking have helped many businesses to expand and gain recognition. Accredited with ISO 9001 : 2015 and ISO / IEC 27001 : 2013, Mindpool has proven to be a trusted technology partner to our clients by maintaining a high standard of products / service