Support Desk Coordinator

Experience : 2.00 + years

Salary : INR 1200000-1500000 / year (based on experience)

Expected Notice Period : 7 Days

Shift : (GMT+05 : 30) Asia / Kolkata (IST)

Opportunity Type : Office (Pune)

Placement Type : Full Time Permanent position(Payroll and Compliance to be managed by : Arkatecture)

• Note : This is a requirement for one of Uplers' client - Data Infrastructure and Analytics Industry)

What do you need for this opportunity

Must have skills required :

Service Desk, Oracle, PowerBI, Snowflake, MySQL, Python

Data Infrastructure and Analytics Industry is Looking for :

We seeking a Support Desk Coordinator to join our Support Services team. In

this role, you will provide frontline support for our BI & Analytics platform, Arkalytics,

serving as a first point of contact for customer requests and routine issues. You'll be

responsible for accurately triaging tickets, maintaining clear communication with

customers, and delivering timely resolutions. Along the way, you'll build foundational skills

with our platform, tools, processes, and client interactions, creating a clear pathway to grow

your data and technical expertise. The ideal candidate is a proactive problem solver with a

technical foundation, strong communication skills, and the ability to collaborate across

both technical and client-facing teams.

Responsibilities

100% adherence to SLAs while maintaining a high standard of client satisfaction (4.5 / 5

stars).

NetSuite.

templates).

insights into recurring trends and opportunities for platform and service optimization.

with the Head of Support Services to implement improvements and drive service

quality.

Time

Requirements

Systems, Data Analytics) or 2+ years of progressive experience in a

technical data or analytics role

SQLServer, Oracle etc.

Power BI

and understanding cloud-native data tools and services

working in customer facing and cross-functional teams

clients, with excellent written and verbal communication skills

Preferred Experience

Banks

How to apply for this opportunity

About Uplers :

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note : There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!

Skills Required

Power Bi, Tableau, Jira, Sql, Confluence, smartsheet , Bitbucket, Mysql, snowflake , Netsuite, Oracle, Python, Aws