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Managed Service Associate

Managed Service Associate

ConfidentialPune
11 days ago
Job description
  • Develop and oversee learning programs on the Mindtickle platform.
  • Execute ad-hoc administrative tasks on the Mindtickle platform.
  • Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform.
  • Foster strong relationships with other service teams.
  • Ensure timely communication and updates to clients / internal teams throughout the project lifecycle.
  • Develop detailed process documents for each clients project.
  • Efficiently manage multiple projects simultaneously, adhering to SLAs.
  • Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference.
  • Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients.
  • Communicate deliverables to clients / Internal team.
  • Foster a culture of innovation to optimize work efficiency.
  • Strong verbal and written communication skills.
  • Bachelor s or Master s degree (Preferably BCA, MCA, BE in IT)
  • Ability to thrive under tight deadlines and manage multiple projects concurrently.
  • Keen attention to detail and adeptness in comprehending problem statements.
  • Deep commitment to the accuracy of work and a strong focus on client satisfaction.
  • Team player capable of collaborating with cross-functional teams to solve business and technical challenges.
  • Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies.
  • Proficiency in Project Planning and Time Management.
  • Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus).
  • Familiarity with HTML

    • Skills Required

    content migration , Project Management, Uat, Excel

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