Lead Director - Operations

JOB SUMMARY

The Lead Director will be responsible for overseeing all aspects of Healthcare Revenue Cycle Management (RCM) operations, ensuring operational efficiency, client satisfaction, and sustained business growth. This role requires strong leadership, strategic thinking, and expertise in managing large teams while fostering strong client relationships.JOB LOCATION : Chennai

Key Responsibilities :

Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement

Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships

Drive expansion initiatives and contribute to business development activities.

Plan and manage workloads related to service management and projects, ensuring effective resource allocation

Oversee communication protocols, escalations, risk assessments, and issue resolution

Implement and drive continuous service improvements to enhance efficiency and effectiveness

Strengthen and refine the organizational pyramid structure to optimize performance

Balance customer demands while maintaining alignment with contractual service agreements

Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs), meeting or exceeding expectations

Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes

Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability

Ensure high-quality standards and compliance with industry regulations

Lead transition management efforts for operational changes and improvements

Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness

Develop strategies for customer servicing and retention to ensure long-term engagement

Maintain sustained margin growth year over year, ensuring financial stability

Build consensus and commitment among teams to achieve the organization's vision

Contribute to short- and long-term strategic planning as part of the management team

Establish company-wide policies to foster a positive organizational culture and align with corporate vision

Job requirements :

Experience in managing large teams of professionals

Excellent communication skills and interpersonal skills

Excellent delegation skills, negotiation skills and strong people management skills

Qualifications :

Minimum 15 to 23 years of experience in Healthcare Revenue Cycle Management (RCM) operations

Skills Required

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