Lead Director - Operations

We are seeking a highly experienced and strategic Lead Director to oversee all aspects of Healthcare Revenue Cycle Management (RCM) operations . The ideal candidate will be a seasoned leader with a proven track record in RCM, dedicated to driving operational efficiency , enhancing client satisfaction , and ensuring sustained business growth . This role requires strong leadership, strategic thinking, and expertise in managing large teams and fostering strong client relationships.

Key Responsibilities

• Lead all facets of the Healthcare RCM operations business, ensuring seamless execution and continuous improvement .
• Optimize operational processes with a focus on enhancing client satisfaction and building long-term client relationships.
• Drive expansion initiatives and contribute to business development activities .
• Plan and manage workloads for service management and projects, ensuring effective resource allocation.
• Oversee communication protocols, escalations, risk assessments, and issue resolution.
• Implement and drive continuous service improvements to enhance efficiency and effectiveness.
• Strengthen and refine the organizational pyramid structure to optimize performance.
• Define and monitor Operational Level Agreements (OLAs) to ensure compliance with client Service Level Agreements (SLAs) , meeting or exceeding expectations.
• Review and analyze monthly reports, project performance, and progress, designing strategies to enhance outcomes.
• Manage cost structures, budgeting, forecasting, and Profit & Loss (P&L) accountability .
• Ensure high-quality standards and compliance with industry regulations.
• Lead transition management efforts for operational changes and improvements.
• Spearhead management initiatives to drive long-term operational excellence and organizational effectiveness.
• Develop strategies for customer servicing and retention to ensure long-term engagement.
• Maintain sustained margin growth year over year, ensuring financial stability.
• Build consensus and commitment among teams to achieve the organization's vision.
• Contribute to short- and long-term strategic planning as part of the management team.
• Establish company-wide policies to foster a positive organizational culture and align with corporate vision.

Job Requirements

Qualifications

Skills Required

Revenue Cycle Management, Team Management, Operational Management, Strategic Planning, Interpersonal Skills, Forecasting Budgeting