Director – Operations (AR Voice)

JOB SUMMARY

We are seeking an experienced and dynamic individual to lead and oversee operations as Director of Operations (AR Voice) within our Healthcare RCM business. The ideal candidate will be responsible for strategic management, operational efficiency, client satisfaction, and contributing to the organization's growth and excellence.

Key Responsibilities :

Oversee and lead all aspects of Healthcare RCM operations, ensuring high-quality standards and operational excellence.

Drive strategic initiatives, including process optimization, client relationship management, and sustained margin growth.

Manage communication, escalation, risks, and issues while fostering continuous service improvements and meeting client SLAs.

Plan, monitor, and execute service management and organizational strategies to achieve both short- and long-term goals.

Provide leadership in budgeting, forecasting, P&L management, and business development activities.

Collaborate to establish policies and strategies that align with the company's vision and promote cultural cohesion.

Job requirements :

Strong communication, interpersonal and team management skills

Excellent delegation, negotiation and people management skills

Qualifications :

15 to 20 years of experience in Operations, preferably the US Healthcare industry

Familiarity with Revenue Cycle Management (Provider) operations

Skills Required

Business Development, Service Management, Process Optimization, Forecasting, Budgeting, Client Relationship Management