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Application Operation manager _ FT Lead

Application Operation manager _ FT Lead

ConfidentialBengaluru / Bangalore, Chennai
8 days ago
Job description
  • Oversee the day-to-day functioning of production systems, ensuring optimal performance, uptime, and 24 / 7 support coverage.
  • Direct support teams in efficiently handling incidents, service requests, and real-time alerts to ensure swift resolution.
  • Coordinate release and deployment workflows to guarantee smooth transitions with minimal impact on live environments.
  • Manage incident, problem, and change processes in alignment with ITIL standards.
  • Lead root cause analysis (RCA) for major incidents, implement corrective actions, and drive preventive measures.
  • Handle escalations and ensure timely resolution of critical issues.
  • Track Key Performance Indicators (KPIs) such as system uptime, incident resolution time, and SLA compliance.
  • Develop and maintain dashboards and reports for system health, support metrics, and operational performance.
  • Present regular updates to senior leadership and stakeholders.
  • Collaborate with development and QA teams to resolve issues and implement long-term fixes.
  • Communicate effectively with stakeholders regarding system outages, resolutions, and ongoing improvements.
  • Maintain detailed documentation for support procedures, known errors, troubleshooting guides, change logs, and incident history.
  • Ensure adherence to internal policies, audit requirements, and industry best practices.
  • Participate in risk assessments and contribute to business continuity planning.
  • Lead and mentor a team of support analysts and engineers.
  • Foster cross-functional collaboration and knowledge sharing.
  • Drive automation and continuous process improvements to enhance support efficiency.

    • What should you bring along

    • ITIL processes (Problem / Incident / Change etc. )
    • Experience in Service Now
    • Hands on experience using Jira / Confluence
    • Strong leadership and team management skills
    • Excellent communication and stakeholder engagement abilities
    • Analytical thinking and problem-solving mindset
    • Ability to work under pressure and manage critical incidents
    • Commitment to continuous improvement and operational excellence
    • Familiarity with ITIL processes and service management best practices

      • Must have technical skill

    • Certification in ITIL
    • Proficient in SQL Server
    • Experience with production system monitoring and support
    • Proficiency in incident, problem, and change management
    • Expertise in root cause analysis and corrective action planning
    • Ability to develop dashboards and performance reports (e. g. , using tools like Grafana, Splunk, etc. )
    • Understanding of release and deployment processes
    • Awareness of audit and compliance standards
    • Familiarity with KPIs and SLA tracking

      • Good to have technical skills

    • Finance domain background.
    • AWS Cloud / Azure Cloud / Google Cloud
    • Kubernetes and Docker
    • Deployment CI / CD tools
    • Familiarity in any programming language (. Net)

      • Skills Required

      Grafana, Splunk, Azure

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    Operation Manager • Bengaluru / Bangalore, Chennai