Director - Operations ( AR Voice )

We are seeking an experienced and dynamic Director of Operations to lead and oversee our Healthcare RCM (Revenue Cycle Management) business , with a focus on AR (Accounts Receivable) Voice operations. The ideal candidate will be responsible for strategic management, operational efficiency, client satisfaction, and contributing to the organization's growth. This is a key leadership role requiring expertise in operational excellence and client relationship management.

Key Responsibilities

• Oversee and lead all aspects of Healthcare RCM operations, ensuring high-quality standards and operational excellence.
• Drive strategic initiatives , including process optimization, client relationship management, and sustained margin growth.
• Manage communication, escalation, risks, and issues , while fostering continuous service improvements and meeting client SLAs .
• Plan, monitor, and execute service management and organizational strategies to achieve both short- and long-term goals.
• Provide leadership in budgeting, forecasting, P&L management , and business development activities .
• Collaborate to establish policies and strategies that align with the company's vision and promote cultural cohesion.

Job Requirements

Qualifications

Skills Required

Revenue Cycle Management, Team Management, Operational Management, Strategic Planning, Interpersonal Skills, Forecasting Budgeting